Manage clinical support activity from one place.

Dashboard: Martin Dow

Date Range TodayLast 7 DaysLast 14 DaysLast 30 Days

Region BalochistanKPKPunjabSindh

Uzair Murshid UM

Rep Invitations

384

Doctors Onboarded

130

Doctor Onboarded %

33.85%

Doctor Usage %

72.3%

Total Queries

182

Queries per Doctor

4.14

Adoption by Doctor Class

Class A (65%)

Class B (25%)

Class C (10%)

Clinical Queries Breakdown

Therapeutic Area	Product	Total Doctors Querying	Total Queries	Total Samples Requests	Total Medical Affairs Requests
Nephrology	Mircera	34	64	24	8
Oncology	Acabrunat	25	52	0	15

Clinical Support Analytics

Top 20 Queries

Query Question	Hits Count	Last Logged
What are the primary side effects of Mircera?	42	16 Jun 2026, 03:40 pm

Reports Portal Explorer

Report Selection Clinical Support Queries by Doctor Rep Invitation Details Onboarded Doctors

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Date/Time	Doctor Name	Therapeutic Area	Product Context	Query Logged	Response Status
27 Jun 2026, 03:40 pm	Ustad Munawar	Nephrology	Mircera	"Are there any absolute contraindications when combining with Mircera?"	Answered

Rep Invitation Details Matrix Sub-View.

Onboarded Doctors Metrics Segment Sub-View.

Martin Dow Order Fulfillment Desk

Date Scope TodayLast 7 DaysLast 30 Days

Fulfillment Area KarachiLahoreIslamabad

WhatsApp Live Pipeline

Total Submissions

1,245

Pending Verification

42

Approved Orders

1,120

Rejected (Invalid Rx)

83

Avg SLA Verification

18 Mins

Flow Success Rate

93.2%

Order Distribution Volume by Product

Mircera (50%)

Acabrunat (30%)

Others (20%)

Active Pipeline Queue

Live Feed

Order ID	Patient Name	Contact No	Prescribed Items	Status	Action
MD-20341	Kamran Jameel	+92 300 1234567	Mircera (x2) Acabrunat (x1)	Pending Verification	Audit Rx

Prescription Auditing Desk

SLA Deadline Approaching

Currently Auditing

Order ID: MD-20341

Patient Name

Contact Phone

Prescribed By

Items Requested via Flow:

• Mircera2 Packs

• Acabrunat1 Pack

Approve Order Reject Order

Attached Document Attachment Viewport

image_dca829.png

Order Ledger Analytics Portal

Ledger Filters Selection All Incoming Patient Orders Matrix Prescription Rejection Logs

Export Matrix to CSV

Submission Date/Time	Order ID	Patient Client	Doctor Author	Prescribed Line Items	Verification State
27 Jun 2026, 05:19 pm	MD-20341	Kamran Jameel	Dr. Farhan Asif	Mircera x2, Acabrunat x1	Pending Verification

Order ID	Patient Client	Submission Date	Rejection Trigger Reason	Auditor Operator
MD-20310	Zayan Ahmed	14/06/2026	Expired Prescription Document (Dated > 6 Months Old)	Fulfillment Op #2

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SLA Tracking & Alerts Control

Instant Alert on New Order Submission Blink console indicators when an order hits the validation queue via WhatsApp.

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